Terms of Service

Using Wingman

You may use Wingman to run your restaurant's culture, training, accountability, and retention operations. You're responsible for your account, your team's activity, and the accuracy of the data you enter.

You agree not to misuse the service, attempt to breach its security, or use it to violate any law or the rights of others.

Accounts and access levels

The account owner (Super Admin) controls locations, billing, and what Managers and Staff can view. You're responsible for keeping login credentials secure and for the actions taken under your account.

Subscription and billing

Wingman is billed monthly: $399 for your first location and $149 per additional location. Adding a location increases your subscription immediately, prorated to the current period.

Fees are charged to your payment method on file at the start of each billing period and are non-refundable except where required by law.

Wingman is operated and billed by The Maverick Agency. Charges appear on your bank or card statement as "The Maverick Agency."

Failed payments and account suspension

If a payment fails, we'll email you and ask you to update your payment method in Settings → Billing. Your account stays active during a grace period while we retry the charge.

If the balance remains unpaid and your payment method isn't updated within 30 days, we may suspend and then close your account. After closure your data may be permanently deleted, and The Maverick Agency is not responsible for any resulting loss of data. Please export anything you need before then.

Cancellations and refunds

You can cancel any time from Settings → Billing. There is no notice period and no cancellation fee. Cancellation takes effect at the end of your current billing period — your plan stays fully active until then, after which access ends.

Wingman is billed one month at a time, and your subscription renews on the same day each month (the anniversary of your signup). To avoid the next charge, cancel before that renewal date. Once a new billing period begins, that month's fee has already been charged.

Fees already charged are non-refundable, and we do not provide partial or prorated refunds for unused time, except where a refund is required by law. Any goodwill exception we choose to make is at our sole discretion and does not waive this policy.

Removing a location takes effect at your next renewal; the current period is not refunded or prorated. (Adding a location increases your subscription immediately, prorated to the current period, as described above.)

After cancellation, your data is available to export for 30 days. Please export anything you need before then.

Your content

You own the content and data you put into Wingman. You grant us the limited right to host and process it solely to provide the service to you.

Text messaging (SMS)

By providing your mobile number and opting in, you agree to receive text messages from Wingman (The Maverick Agency). Depending on the opt-in you select, these include appointment confirmations and reminders and/or marketing and promotional messages. Message frequency varies. Message and data rates may apply. Consent to receive marketing texts is not a condition of any purchase.

Reply STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) to any message at any time to stop receiving texts; you will receive one confirmation that you have been unsubscribed. Reply HELP (or INFO) for help, or email hello@joinwingman.app. Reply START to opt back in.

Carriers are not liable for delayed or undelivered messages. Supported carriers and features may change without notice. Mobile opt-in information and consent are never shared with or sold to third parties for their own marketing.

Service availability and interruptions

We work hard to keep Wingman available, but we do not guarantee that the service will be uninterrupted, timely, secure, or error-free. Access may be unavailable from time to time — for scheduled maintenance, updates, or circumstances outside our reasonable control such as outages, server or network failures, or problems with the third-party providers the service depends on.

We are not responsible or liable for any interruption, delay, downtime, suspension, or discontinuation of the service, or for any resulting inability to access your data during those periods. We do not provide any uptime guarantee or service-level commitment unless one is agreed with you separately in writing.

Third-party services and infrastructure

Wingman runs on third-party infrastructure and services — including cloud hosting, database, email delivery, analytics, and payment-processing providers. We don't control these providers, and their outages, failures, changes, or discontinuations can affect the service. We are not responsible or liable for the acts, omissions, downtime, or failures of any third-party provider, or for any loss or damage arising from them.

Data, backups, and export

You are responsible for keeping your own copies of any data that matters to you. While we take reasonable measures to protect and back up data, we do not warrant that data will never be lost, corrupted, or unavailable, and we are not liable for any loss of or damage to your data, however caused. You can export your data at any time from within the app, and we encourage you to do so regularly.

AI features and content

Wingman uses artificial intelligence to help generate training, tests, guest-experience, hiring, and other content and suggestions. AI-generated output can be inaccurate, incomplete, or unsuitable for your situation. You are responsible for reviewing and editing any AI-generated content before relying on it or sharing it with your team, guests, or applicants. We are not liable for any decision made or action taken in reliance on AI-generated content.

Not professional advice

Wingman and its content are provided for general operational and informational purposes only. They are not legal, employment, human-resources, tax, financial, or other professional advice. You are solely responsible for your own compliance with all laws and regulations that apply to your business — including employment, wage-and-hour, food-safety, privacy, and marketing laws. Consult a qualified professional where you need advice.

Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, WINGMAN IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. THE MAVERICK AGENCY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, AVAILABLE, ACCURATE, SECURE, OR ERROR-FREE.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE MAVERICK AGENCY AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE — INCLUDING ANY DOWNTIME OR INTERRUPTION — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case our liability is limited to the smallest amount permitted by law.

Events beyond our control (force majeure)

We are not liable for any failure or delay in providing the service caused by events beyond our reasonable control — including internet, hosting, utility, or telecommunications failures; third-party provider outages; cyberattacks; natural disasters; fire or flood; labor disputes; pandemics; or acts of government.

Indemnification

You agree to indemnify and hold harmless The Maverick Agency from any claims, losses, or expenses (including reasonable legal fees) arising from your content, your use of the service, your violation of these terms, or your violation of any law or the rights of any third party.

Acceptable use

Don't upload unlawful content, infringe others' rights, or attempt to disrupt or reverse-engineer the service. We may suspend accounts that violate these terms.

Governing law and disputes

These terms, and any dispute arising out of or relating to them or to the service, are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

You and The Maverick Agency agree that the exclusive venue for any dispute that isn't otherwise resolved will be the state or federal courts located in Florida, and each party consents to the personal jurisdiction of those courts.

Before filing any claim, please email us at hello@joinwingman.app so we can try to resolve it informally first.

Changes to these terms

We may update these terms as the product changes. We'll post the latest date at the top and notify account owners of material changes. Continued use means you accept the updated terms.