Set your standard. Train your team. Keep your guests.
Wingman builds a complete culture, training, and accountability system around your restaurant — then runs it with you, shift after shift. Here's the whole loop.
Four things that turn a first visit into a regular.
Great hospitality isn't luck or a poster on the wall. It's four connected systems — and Wingman runs all four in one place.
Culture
A statement and five values in your voice — the standard the whole team shares.
Training
Role-by-role training and sign-offs, from the interview to daily habits.
Accountability
Spot-checks and checklists that measure whether the standard is actually kept.
Retention
Every guest journey tracked, so first visits turn into loyal regulars.
Define your standard
Wingman asks a few sharp questions about your concept, price point, and what great service looks like at your place. From your answers, it writes a culture statement in your voice and five core values — the standard everything else is built on.
“Still defaulting to the same two specials — walk her through the full board.”
Wingman builds the team systems for you
Already have a handbook, an interview guide, a training binder nobody reads? Upload it. Starting from nothing? Answer a few questions instead. Either way, Wingman writes a complete, hospitality-first program for every role — and every person you hire or train lives in one profile from their first interview onward.
Staff learn the material first, then get quizzed on it. Hit “Start a test” to send it to a person, a role, or all staff — they take it a day at a time, you see who passed, and a lock or missed deadline emails the manager automatically.
Run the daily habits
The standard only matters if it happens every shift. Daily checklists and pre-shift rituals turn it into muscle memory, and manager spot-checks measure whether the moments guests actually feel are landing — open to close.
Training and checklists in English or Spanish
Half of back-of-house often reads English as a second language — so training doesn't land. In Wingman, each person picks their language on their first login, and their training, tests, and checklists come through translated — the words and your actual content. The standard finally reaches everyone.
Track every guest's journey
Wingman logs first-time guests and the incentive that brought them back — visit by visit, across every location. Every discount and service recovery gets a reason attached, so recurring problems surface instead of hiding in a spreadsheet.
Coach before it becomes a pattern
Spot-checks, daily manager checklists, and automatic flags mean coaching happens in the moment — not during a quarterly review when the habit has already set in. Small corrections, early, compound into a team that holds the standard on its own.
One system. The right view for everyone.
Built-in permissions mean everyone sees exactly what they need — nothing more, nothing less.
See everything, everywhere.
Focused on their own floor.
See the whole loop
on your own floor.
Set your standard once, and Wingman runs culture, training, and accountability with you from the first shift.