Privacy Policy
Last updated July 9, 2026
This policy explains what Wingman collects, how we use it, and the choices you have. We built Wingman for hospitality teams, and we treat your restaurant's data — and your guests' data — as something we're trusted to protect. Wingman is operated by The Maverick Agency.
Information we collect
Account information you provide — your name, email, restaurant details, locations, and team members you invite.
Operational data you create in Wingman — culture statements, training standards, sign-offs, spot-checks, checklists, and guest visit records.
How we use it
To provide and improve the service: building your training system, tracking retention, and surfacing accountability insights for your team.
To communicate with you about your account, security, and product updates. We do not sell your data.
Usage & analytics
When you use Wingman on the web or in our mobile app, we automatically collect basic usage and device information — the features and pages you use, in-app interactions, device and browser type, and general location inferred from your IP address.
We use analytics tools, including Google Analytics, to understand how the product is used and to improve it. We do not use this data to track you across other companies' apps or websites, and we do not sell it.
Guest data
Restaurants may log guest visit information to power bounce-back and retention features. That data belongs to the restaurant; Wingman processes it on their behalf and never uses it to advertise to guests.
Sharing and processors
We share data only with trusted processors that help us run the service (hosting, payments, email), each bound by contract to protect it. We may disclose data if required by law.
Text messages (SMS)
If you give us your mobile number — for example, when you book a meeting through Wingman or submit our contact form — we use it to send you service messages about that booking (confirmations and reminders) and, only if you separately opt in, occasional promotional messages. Message frequency varies, and message and data rates may apply.
You can opt out of text messages at any time by replying STOP to any message; reply HELP for help. We honor opt-out requests promptly.
Mobile phone numbers and SMS opt-in consent are never shared with, or sold to, third parties or affiliates for their own marketing purposes. We share them only with the messaging provider (such as Twilio) that helps us deliver the messages you asked for.
Data retention
We keep your data while your account is active. After cancellation, your data remains available to export for 30 days, then is deleted from active systems.
Security
We use encryption in transit and at rest, role-based access controls, and least-privilege permissions. No system is perfectly secure, but protecting your data is a core priority.
Your choices
You can access, correct, export, or delete your data from Settings, or by contacting us. Account owners control team access levels and what each role can view.
Changes to this policy
We may update this policy as the product evolves. We will note the date of the latest change at the top and notify account owners of material updates.