Free · 2 minutes
How strong is your guest retention?
Ten quick questions. Get your Hospitality Score and the three things that would move the needle most.
1.You track which first-time guests come back.
2.Your team knows your culture statement and core values.
3.Every role has clear, written training standards.
4.Managers run regular spot-checks and coaching.
5.You have a set process to make things right when a guest has a bad experience.
6.You run pre-shift meetings with a specific guest-experience focus.
7.You know your repeat / return rate.
8.You recognize staff for great guest moments.
9.You have a deliberate way to turn first-timers into regulars.
10.You screen new hires for hospitality attitude, not just experience.
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